Sale conditions

1. Applicability of Sales Conditions

1.1 All orders placed with CAFE RANCHEIRO AGRO INDUSTRIAL LTDA - RANCHEIRO or any of its affiliated companies via the Internet will be governed by the Conditions of Sale. They must be applied to the exclusion of all other conditions. By placing an order, you confirm that you have read, understood and accepted, without restriction, the present conditions of sale.

1.2 By using this website or any RANCHEIRO platform, you also accept and agree to the Terms of Use and the Internet Privacy Policy. RANCHEIRO recommends that you read them carefully before using the services offered on this website.

1.3 RANCHEIRO reserves the right, at any time, to modify these Conditions of Sale by publishing a new, dated version on this website. By placing an order after the publication of a new version of the Conditions of Sale by RANCHEIRO, you agree to that updated version.


2. Registration

2.1 When registering on this website, you must ensure that the mandatory registration information provided by you is correct and complete.

2.2 Inform RANCHEIRO of address changes or other modifications, updating your personal information on this website as soon as possible.


3. Password

3.1 When registering to use this website, you will be asked to create a password. This password is strictly confidential and must not be revealed or shared with anyone.

3.2 The password is the sole responsibility of the user, who will be responsible for all purchases made using this password.

3.3 If you know or suspect that someone else knows or has used your password, you must change it on our website or notify to RANCHEIRO immediately.

3.4 We recommend that you use a complex and different password on each of the sites for which you register (login and password).


4. Orders

4.1 By placing an order through this website, you are making an offer of purchase of the selected products under these Conditions of Sale.

4.2 Orders placed with RANCHEIRO on this website are subject to minimum and maximum quantity limitations.

4.3 RANCHEIRO offers its products on this website according to the limits available in stock.

4.4 The products sold by RANCHEIRO are intended for the final consumer, identified by registration of CPF(MF) or CNPJ(MF). The sale of such products by third parties through unofficial channels is contrary to the policy described herein.


5. Order Confirmations

5.1 The order placed on this website does not constitute a binding contract unless and until RANCHEIRO sends you a confirmation by email.

5.2 RANCHEIRO reserves the arbitrary right to refuse orders, particularly in relation to financial ability to obtain credit or unpaid invoices. Before credit approval by the card administrator, for the safety of the user, the information entered in the order may undergo an internal analysis and will be subject to confirmation. This confirmation can occur through a telephone or email contact. The delivery time will be considered only after the analysis and approval of the order.

5.3 The date recorded by RANCHEIRO constitutes full proof of the order and the entire transaction. The date recorded by the payment system constitutes full proof of the financial transactions.


6. Prices

6.1 The prices to be paid for the ordered items are those displayed on this website on the date of placing your order, including taxes, however, eventually excluding delivery fees, based on internal promotions that reach the cost center, in which, with the sole aim of loyalty and economic balance between RANCHEIRO and consumers, in which cases, it should be emphasized, such costs of delivery fees may and shall not be borne, due to their free internal policy and discretion. The values ​​are informed in Reais using the international acronym BRL. We emphasize that the acronym BRL is the official acronym of the currency in question, used in Brazil.

6.2 Delivery charges will be charged at the rates indicated on this website on the date of the order, calculated primarily on the basis of the order volume and the selected delivery method.

6.3 RANCHEIRO reserves the right to modify its prices and delivery at any time and to cancel a contract in case of spelling, printing or calculation errors.


7. Delivery

7.1 All orders confirmed by RANCHEIRO will be delivered to the delivery address specified at the time of placing the order, unless the user requests the change before processing and dispatch. Pursuant to a regulation by the Secretary of Finance, requests from legal entities can only be delivered to the addresses registered with the Federal Revenue Service, contained in the CNPJ (National Registry of Legal Entities).

7.2 RANCHEIRO makes every effort to guarantee delivery within seven working days after confirmation of payment for an order. However, the delivery time may vary depending on the delivery region. Click here for more information on the stipulated deadlines for each state.


8. Verification of the merchandise

8.1 It is your responsibility to verify the quantity and condition of the goods at the time of delivery.

8.2 In case of transport damage or missing items, you must notify to RANCHEIRO within 7 days after delivery. RANCHEIRO must supply identical replacement merchandise.


9. Returns

9.1 You have the right to return any goods that do not meet your expectations within 7 days of receiving your order.

9.2 In the event of a manufacturing defect, you have the right to return or exchange the goods within 7 days of receipt.

9.3 RANCHEIRO will only accept returns of goods if they are in their original condition and packaging and accompanied by the original purchase invoice.

9.4 When the return is duly completed, RANCHEIRO must refund the value of the returned merchandise and delivery fees, within 30 days of receipt. Return shipping costs are the responsibility of RANCHEIRO.


10. Payment

10.1 Payment by credit card must be paid immediately. Your credit card information will be encrypted for security reasons.

10.2 Payment by bank slip in advance must be paid within up to 3 business days. Only after payment identified by RANCHEIRO is the order shipped.

10.3 Payment by invoiced bank slip, after delivery of the goods, must be paid in full within the stipulated period.


11. Late payment

11.1 In the event of late payment, interest will be charged on the balance due, as well as any administrative and legal collection costs.

11.2 RANCHEIRO reserves the right to refuse any new order until full payment of any balance due is made.


12. Machine warranty

12.1 Machines purchased on this website are guaranteed for one year from the date of purchase. After this period, the technical assistance services will be charged according to the machine model. This service may have its value changed without prior notice and must be consulted by contacting RANCHEIRO by e-mail or telephone.


13. After-sales service

13.1 If you have any problems or questions about the operation, maintenance or after-sales service of your machine, please contact RANCHEIRO by phone for advice and technical assistance: 0800 704-8950 (Toll Free, from 8 am at 17:00 from Monday to Friday.).

13.2 If the difficulty with your machine cannot be resolved by telephone, RANCHEIRO will propose the repair at its Repair Center. Contact RANCHEIRO by phone for more detailed information.


14. Limitation of Liability

14.1 The images and texts that illustrate and describe the products on this website are non-contractual and are for informational purposes only. RANCHEIRO shall not be held responsible in case of errors or omissions in the images and texts displayed on this site.

14.2 Without limiting the scope of these Sales Conditions, no claim of any kind, whether in respect of delivered goods or non-delivery of goods, or otherwise, shall be greater in amount than the purchase price of the goods, in relation to the claimed damages.


15. Force majeure

15.1 RANCHEIRO will make all reasonable efforts to fulfill its obligations. However, it cannot be held responsible for delays or failure to deliver caused by circumstances beyond its reasonable control. Such circumstances include strikes, wars, natural catastrophes, pandemics or any other that may make the production, transport or delivery of products impracticable.


16. Jurisdiction and Applicable Laws These Sales Conditions are governed by Brazilian laws.

CAFE RANCHEIRO AGRO INDUSTRIAL LTDA - Street VP-1D, block 04, modules 2, 3, 4, 5, 6 e 7 - Agro-Industrial District - Anápolis/GO - CEP: 75132-035 - Brazil.

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